Validating Your Outsourced Customer Care Partnership: Is Your Incumbent 'Still the One'? Free Article

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"Validating Your Outsourced Customer Care Partnership: Is Your Incumbent 'Still the One'?"

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If there is one thing we’ve learned in 2020, it’s that the ability to pivot quickly and smoothly can be the difference between thriving or just surviving. How did the lockdown impact your provider?
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