Omdia is part of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLCb
Take a second to reflect on the brands you love. How do you go about creating an awesome customer experience strategy that works for your own customers?
The customer experience is built on highly intangible factors; namely, emotion and human interaction. As such, no matter which KPIs we choose to analyze, we’re essentially trying to measure the immeasurable.
Offered Free by: Blue Ocean Contact Centers
See All Resources from: Blue Ocean Contact Centers