Omdia is part of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLCb
Since social customer programs were controversial just two years ago, many companies are new to the experience of engaging with social customers and are looking to answer the question, “What do we do next?”.
Lithium presents the current state of customer communities and the social web, explores life beyond Likes and Tweets, and reveals what's next for social CRM. Download Facebook and Beyond and learn how brands are using both customer communities and their Facebook presence together to:
Offered Free by: Lithium Technologies
See All Resources from: Lithium Technologies