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"Making Agents Bionic - The Evolution of the Call Centre"
White Paper
The role of the call centre is changing as simple customer journeys become self-serve. The call centre of tomorrow will need to augment human agents with technology to create a new breed of bionic agents equipped to deal with complex customer journeys.
By reading this white paper find out:
The changing role of the call centre
How call centres use technology to improve the customer-agent interaction
The future of the call centre agent
Offered Free by: Vizolution
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