Omdia is part of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLCb
Improve & Monitor Your Contact Center Agents
Quality Assurance Managers play one of the most critical roles within a contact center. Most not only design the company’s quality assurance program, but they also implement, monitor, and report on it. The company’s customer service quality falls squarely on their shoulders, and with current industry statistics painting a sub-par picture of quality across the board, they have their work cut out for them.
Offered Free by: Playvox
See All Resources from: Playvox