Omdia is part of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLCb
White Paper
The role of the call centre is changing as simple customer journeys become self-serve. The call centre of tomorrow will need to augment human agents with technology to create a new breed of bionic agents equipped to deal with complex customer journeys.
By reading this white paper find out:
The changing role of the call centre
How call centres use technology to improve the customer-agent interaction
The future of the call centre agent
Offered Free by: Vizolution
See All Resources from: Vizolution